Right of revocation
If the customer is a consumer and has rented the rental object via the website, he/she is entitled to revoke his/her declaration of contract. Customers who are entrepreneurs have no right of revocation.
The revocation is possible within fourteen days from the day of conclusion of the contract without giving reasons. For this purpose, the customer must inform The Netu GmbH by means of a clear statement (e.g. a letter sent by post, fax or e-mail). The revocation is to be addressed to the following address:
The Netu GmbH
To comply with the revocation period, it is sufficient that the customer sends the notification of the exercise of the right of revocation before the end of the revocation period.
If the contract is revoked by the customer, all payments made so far, including delivery costs, will be refunded no later than fourteen days from the
day on which the notice of the contract revocation is received by The Netu GmbH. The same means of payment used by the customer in the original transaction will be used for this refund. The Netu GmbH may refuse the refund until the rental object has been returned to them.
The customer must return the rental object immediately and in any case no later than fourteen days from the day on which he/she informed The Netu GmbH of the revocation of the contract to the following return address:
The Netu GmbH
The deadline is met if the customer sends the rental object before the deadline of fourteen days expires.
The costs of returning the rental object are to be paid by the customer. Returning the rental object to the wrong address may sometimes result in a delay in the refund.
The customer service of The NETU GmbH can be reached via email at the email address email@example.com.